Support Index

Click HERE for Mac Support

The purpose of this 'Support' area of this website is to provide users with general support information for various situations and questions that we notice come up repeatedly. It is similar to a "FAQ" (Frequently Asked Questions) base, but not as organized.

Our support articles are not meant to be a comprehensive or definitive source, but are meant to provide a level of help in simple terms that we hope will help get users on the right track to enable them to fix some of the more common problems and/or answer some basic questions that frequently occur.

INFORMATION PROVIDED IN THIS DOCUMENT OR ANY DOCUMENTS LINKED HERE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND FREEDOM FROM INFRINGEMENT.

Recommended Guidelines for Windows PC Users - an overview

Create 'Strong' Passwords

Create Strong Passwords is an excellent article on how to create strong password(s) from Microsoft.

Password Checker is a very easy to use and secure password checker from Microsoft. Use this secure online tool to test the strength of your password(s).

Malware Information

(virus, trojan horse, etc.)

About Malware, Anti Virus, Internet Security and Register Scanning Programs

Instructions for MalwareBytes - download and scan

Using System Restore to Recover from Harmful Updates or Changes
    • in case that last update or Service Pack crashes your system

Information about the "FBI Virus" - www.fbi.gov/news/stories/2012/august/new-internet-scam

CHECK for the "FBI Virus" Infection - https://forms.fbi.gov/check-to-see-if-your-computer-is-using-rogue-DNS

Set Up 'Internet Guide' With DYN.com to help PROTECT your computer from harmful Websites.

We recommend using "internet Guide" from DYN.com . It is basically the same thing and a replacement for "Clear Cloud DNS" - it is a special DNS (Domain Name Server) that replaces your 'default DNS' and gives added protection.

Setting up 'Internet Guide' on your computer (or router, if wanted) is FREE and the instructions are easy to follow. It basically entails just changing your current DNS IP Address to a different one that will actively 'filter' your web page requests

Follow the link and follow the easy instructions - you do not have to be an IT Support person to do this, the instructions are easy to follow and the service is free:
http://dyn.com/labs/dyn-internet-guide/

NOTE: ClearCloud DNS Server from Sunbelt Security is discontinued as of September 1, 2011. The above is a good replacement strategy.

See Sunbelt Security website for information on Vipre and Vipre FIrewall.

Sunbelt Software and Labs: www.sunbeltsecurity.com/

Vipre Anti virus: www.vipreantivirus.com/

Email Information

Email on domains
   • mail FORWARD and MAILBOX approach

Accessing Email

• WebMail to send/receive email from a 1&1 MAILBOX account anywhere using web interface
• Configuring email Accounts to send/receive email from a MAILBOX account using client programs (such as Microsoft Outlook, Outlook Express, Mozilla Thunderbird and other email reader programs)

Multiple Email Access
   • Setting up the same email account on your Desktop computer AND a mobile device - such as a notebook computer or an email enabled cellular telephone.

Email Folder Size Limits in Microsoft Outlook

Email SPOOFING

General Email Spoofing Information and Example

Example 1 - Hallmark Card Spoof
Example 2 - Microsoft Office Spoof - a very elaborate and well crafted ploy

Email Etiquette
   • Protect yourself and your friends from unnecessary 'exposure' to Spam and Virus infections

About Checking SPAM

RESET the Outlook 2003 Auto-Name To, Cc and Bc Completion Name List
   • This is the what is used for suggestion and auto-completion when you start typing a name/email address in the To, Cc or Bcc lines in Outlook.

General Information

About 'High Speed' / 'Broadband' Internet Connection Methods such as DSL and Cable

About "Wi-Fi"

Wireless [Wi-Fi] Setup (for Linksys WRT54GS)
   • may apply to other similar wireless routers

Format a Hard Drive in Windows XP

Image Batch Conversion
    • Using IrfanView to batch convert (resize) images

Instructions to Download and Install PrimoPDF (PDF Writer)

Using PrimoPDF to Write PDF Files (Old/Obsolete)

DayCom Solutions Office Network Configuration

Apple Mac & iPhone Support Area

Create Ringtones from iTunes for iPhone

Apple Mouse Fix
    •Repairing the Apple Mouse or Apple Mighty Mouse Scroll Ball when it quits scrolling

Apple LION 'Fixes'
    •Bring back a couple of features that worked in Snow Leopard that are missing in Lion

Using DayCom Solutions xFolder *

• Upload and/or Download File(s)
  
  

Facebook for Business

• Presentation Outline